How to handle Order Exceptions
- If your order has not executed:
- Please check the price of the open order and verify whether if it has matched counterparty (bid/ask) price and volume or not.
- If you would like to expedite it, you can consider canceling the open order and submitting a new order with a new price.
- If you cannot cancel the order, or coins weren’t credited in your account etc., please raise the ticket to firstname.lastname@example.org and attach below screenshots:
- The order screenshot;
- Exception or error screenshot